If you receive an error message that says “Email not found, please check again,” there are a few common reasons this may be happening.
1. Your account may not be fully activated yet
All Digital Ads accounts go through an approval process before they can be accessed. If your account has not yet been approved, you may see this error when attempting to log in. Account reviews typically take up to 24 hours. Until approval is complete, login attempts may continue to return an “Email Not Found” message.
2. The email address may not match exactly
If you have logged into your account successfully in the past, your account is active. In that case, double-check that you are entering your email address exactly as it was entered during signup.
Email addresses in the system are case-sensitive. Even small differences—such as capitalization or formatting—can cause this error. For example, an account created with:
may not recognize:
any other variation that does not match exactly
3. Still having trouble?
If you are certain your account has already been approved and your email address is entered exactly as it was during signup, contact your account administrator for assistance. If needed, you may also reach out to platform support for help resolving the issue.